Privacy policy

Man sitting at desk

Co-operative Group Limited ('we', 'us', 'The Co-operative Group' and 'The Co-op') is committed to ensuring our site is absolutely secure for you to use and takes great care to protect your information.

We may introduce you to our subsidiaries including The Co-operative Bank and Co-operative Insurance Society Limited and other co-operative societies (click here for a full list) and carefully selected organisations (collectively referred to as 'our Partners').

This privacy policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us. Please note that this website provides links to other websites belonging to other organisations, which are provided for your convenience. We would recommend that you read the Privacy statement for every website that you visit.

What information do we hold on you?
We collect details from you when you request a product, service, offers or news from us from our website, emails, telephone conversations, and written and verbal communication. We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other parts of The Co-operative Group or our Partners.

What do we do with the information?
We will use the personal information gathered in our normal course of business primarily to provide the products, services, offers or news you have requested, and also for administration purposes:

  • to confirm identification when you contact us
  • to keep you informed of any special offers or promotions that we believe might be of particular interest to you
  • to communicate with you in the event that any products or services you have requested are unavailable
  • for credit assessment
  • to review the conduct of and to administer/operate your accounts
  • for statistical analysis, including automated techniques
  • for record-keeping purposes
  • for market research
  • to track activity on our website
  • to improve and monitor our customer service to you for the prevention of crime and fraud.

We may contact you by post, email, telephone or fax for these purposes.

Disclosure of your information to service providers
In order to provide our products and services, we may need to pass information on to our agents and sub-contractors or appoint other organisations to carry out some of the processing activities on our behalf, such as mailing houses.

In these circumstances, we will ensure that your information is properly protected and used in accordance with this privacy policy. We may also disclose information to the investigating authorities such as the police, and customs and excise, or if required to do so by law.

Transfer of your information outside the European Union
We may need to transfer your personal data outside of the European Union in order to provide you with the services and products you require. Some of these countries may not have laws that protect privacy rights as extensively as in the European Union. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is properly protected.

The use of cookies
In common with many other website operators, we do employ cookies (download of files to your PC to record your visits to the site) to measure site information. Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored.

Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your visitor experience. For further information on cookies and how to switch them off see www.allaboutcookies.org.

Cookies are small text files which are stored on your computer, mobile phone or device. Cookies may be placed on your device when you visit a website or open a marketing email.

The Co-operative Group uses cookies for a variety of reasons, such as to remember your preferences when you visit out sites, tailor your visit, monitor traffic to enable us to improve our sites, or to ensure we remember the contents of your shopping basket when you next visit the site.

We also set third parties cookies to allow you to easily link to third parties you may be subscribed to, such as Facebook, Twitter and Youtube. We do not control these cookies and how your information may be used, so please visit the third parties’ websites for more information on these cookies.

Our partners may also set cookies when they direct you to our site to buy a product. These cookies allow us to pay our partners a referral fee based on the nature of any purchase you make.

To find out more information as to the cookies we use and why, please click here for a link to our Cookie’s List and How to Reject Cookies.

What to do if you do not wish to receive details of offers from us?
If you do not wish to receive details of offers and promotions from us, you can opt-out at any time by clicking the relevant boxes on the form or screen, by emailing customer.relations@coop.co.uk or by ringing The Co-operative Customer Careline on FREEPHONE 0800 0686 727.

Please note that you may change your mind at any time by contacting us by any of the above methods or by following the instructions set out with each offer you receive.

Changing your personal information
If you believe that we are storing details relating to you and that these are incorrect or you wish to remove them, please contact us at the relevant business.

Changes to this privacy policy
If we decide to change our privacy policy, we will post the changes on this page so that you are aware of the information we collect, how we use it and under what circumstances we disclose it.

A hard copy of the policy is available from the Data Protection Manager, Data Protection Team, FREEPOST, 5th Floor, 1 Angel Square, Manchester M60 0AG. Any revised policy will apply only to data collected after the new policy comes into effect.

Your rights to access your personal information
You have a right to receive a copy of the personal data that we hold about you. There will be a charge of £10 towards the cost of administration. To obtain a copy of the personal information we hold on you, please write to the above FREEPOST address or alternatively ring The Co-operative Customer Careline on FREEPHONE 0800 0686 727 and ask for a Subject Access Request form. Alternatively, a form can be downloaded here. The form once completed, should be returned with a cheque for £10.00 made payable to 'Co-operative Group Ltd'. 

Cookies on this website
Necessary cookies

Necessary cookies let you move around the website and use essential features like secure areas. These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet. You cannot opt out of necessary cookies and therefore should not continue to use this site or else set up your browser to block cookies from this site (See 'Managing your cookies' below).

N.B. It is assumed that by using this site you have agreed to accept necessary cookies. If you use the browser to block necessary cookies it will prevent the site from functioning as intended.

Examples of such cookies are for:

Remembering information you've entered on forms when you navigate to different pages in a single web browser session which identify you as being logged in (if the site has a login area).

The use of cookies will not gather information that could be used to advertise products or services to you or for use to target adverts on any other site.

These are the cookies we use and why we use them:

Cookie: rtrtCookiePrivacySetting.

Persistent: Yes.

Purpose: This cookie is used to record if a user has accepted the use of cookies on this website.

Cookie: Telerik cookies (various).

Persistent: Yes.

Purpose: These cookies are used by telerik page controls to record their state. e.g. grid configs and editor menu bar selections.

Performance cookie

'Performance' cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help us improve our website, service to you, understand what interests our users and measure how effective our advertising is.

N.B. Performance cookies can be blocked.

We use 'Performance' cookies to:
Provide statistics on how our website is used.
Help us improve the website by measuring any errors that occur.

'Performance' cookies will NOT be used to:
Gather information that could be used to advertise products or services to you on other websites.
Target adverts to you on any other website.

Cookie: Google Analytics: _utma _utmb _utmc _utmz.

Persistent: Yes.

Purpose: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

More information: Click here for an overview of privacy at Google

Managing your cookies
The browsers of most computers, smart phones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for our website or any other websites, you can do this through your browser settings. Your browser's 'help' function will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

Cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it is possible that this will affect how our website works.

We have provided the following websites for further information on cookies:

Information about cookies
Comprehensive information on how to block or erase cookies on a wide variety of desktop browsers: http://www.aboutcookies.org
Useful information about cookies can be found at: http://www.allaboutcookies.org

Internet Advertising Bureau
A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at: http://www.youronlinechoices.eu