Any problems with Pace can usually be sorted out by reading the Members' Guides or asking for more information. If you are a member of Pace DC, you should contact Legal & General. If you have a query regarding benefits in Pace Complete, you should contact the Pensions Department in the first instance.
Legal & General Trustee Services Team
Hove BN3 7PY
The Pace DC helpline: 0345 026 8689
1 Angel Square
Manchester M60 0AG
Phone: 0843 751 1700
If you are not satisfied with the response you receive, there is a formal dispute resolution procedure that can be used by anyone who has rights in Pace. For details and relevant forms, you can contact the Secretary to the Trustees, through the Pensions Department.
Download a copy of the IDRP factsheet.