Co-operative Group Limited ("we", "us", "The Co-operative Group" and "The Co-op") is committed to ensuring our site is absolutely secure for you to use and takes great care to protect your information.
We may introduce you to our subsidiaries including The Co-operative Bank and Co-operative Insurance Society Limited and other co-operative societies (click here for a full list) and carefully selected organisations (collectively referred to as "our Partners")
What information do we hold on you?
We collect details from you when you request a product, service, offers or news from us from our website, emails, telephone conversations, and written and verbal communication. We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other parts of The Co-operative Group or our Partners.
What do we do with the information?
We will use the personal information gathered in our normal course of business primarily to provide the products, services, offers or news you have requested, and also for administration purposes:
- to confirm identification when you contact us
- to keep you informed of any special offers or promotions that we believe might be of particular interest to you
- to communicate with you in the event that any products or services you have requested are unavailable
- for credit assessment
- to review the conduct of and to administer/operate your accounts
- for statistical analysis, including automated techniques
- for record-keeping purposes
- for market research
- to track activity on our website
- to improve and monitor our customer service to you
- for the prevention of crime and fraud.
We may contact you by post, email, telephone or fax for these purposes.
Disclosure of your information to service providers
In order to provide our products and services, we may need to pass information on to our agents and sub-contractors or appoint other organisations to carry out some of the processing activities on our behalf, such as mailing houses.
Transfer of your information outside the European Union
We may need to transfer your personal data outside of the European Union in order to provide you with the services and products you require.
Some of these countries may not have laws that protect privacy rights as extensively as in the European Union. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is properly protected.
In common with many other website operators, we do employ cookies (download of files to your PC to record your visits to the site) to measure site information. Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored.
Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your visitor experience. For further information on cookies and how to switch them off see www.allaboutcookies.org.
Cookies are small text files which are stored on your computer, mobile phone or device. Cookies may be placed on your device when you visit a website or open a marketing email.
We also set third parties cookies to allow you to easily link to third parties you may be subscribed to, such as Facebook, Twitter and Youtube. We do not control these cookies and how your information may be used, so please visit the third parties’ websites for more information on these cookies.
Our partners may also set cookies when they direct you to our site to buy a product. These cookies allow us to pay our partners a referral fee based on the nature of any purchase you make.
To find out more information as to the cookies we use and why, then please click here for a link to out Cookie’s List and How to Reject Cookies.
What to do if you do not wish to receive details of offers from us?
If you do not wish to receive details of offers and promotions from us, you can opt-out at any time by clicking the relevant boxes on the form or screen, by emailing firstname.lastname@example.org or by ringing The Co-operative Customer Careline on FREEPHONE 0800 0686 727.
Please note that you may change your mind at any time by contacting us by any of the above methods or by following the instructions set out with each offer you receive.
Changing your personal information
If you believe that we are storing details relating to you and that these are incorrect or you wish to remove them, please contact us the relevant business.
A hard copy of the policy is available from the Data Protection Manager, Data Protection Team, 5th Floor, 1 Angel Square, Manchester M60 0AG. Any revised policy will apply only to data collected after the new policy comes into effect.
Your rights to access your personal information
You have a right to receive a copy of the personal data that we hold about you. There will be a charge of £10 towards the cost of administration.
To obtain a copy of the personal information we hold on you, please write to the above FREEPOST address or alternatively ring The Co-operative Customer Careline on FREEPHONE 0800 0686 727 and ask for a Subject Access Request form. Alternatively, a form can be downloaded here. The form once completed, should be returned with a cheque for £10.00 made payable to "Co-operative Group Ltd".